Monday, 16 April 2012

A job you wouldn't want

I have reached the end of my tether as far as TalkTalk are concerned.

The problems I blogged about a while ago have continued.

On March 26th TalkTalk wrote to me advising that a new Direct Debit Instruction has been set up for my account.  (The previous instruction had been cancelled by TalkTalk in error.)

Today they have sent me a red reminder about an outstanding balance (caused by the cancellation of the Direct Debit) and they helpfully suggest that I register, or reinstate a Direct Debit for my Tiscali service.

  1. They have a Direct Debit mandate and can take money owing.
  2. Tiscali is the old name for TalkTalk and hasn't been used for years but the debt collection department haven't bothered to update their letter.
  3. The red reminder threatens to "restrict" my service.

I'm beyond angry and frustrated into a whole new stratosphere of something beyond anger and frustration.  Were the delightful Mr Fry here he would use his enormous brain to provide me with suitable words to describe my mood.

The call centre staff have had plenty of opportunities to resolve this, as have the Twitter Social Media team so I went to the next level.  I discovered a TalkTalk Facebook page but posts were disabled. I left a comment on a post but it wasn't good enough, I needed a more satisfying outlet.

I googled "TalkTalk CEO e-mail address" and my trusty CEO e-mail address site popped up:

Consequently Dido Harding received an e-mail outlining my woes and requesting intervention, but that still didn't float my boat ( if you're interested).

I then thought that I needed to leave TalkTalk so started a Google search relating to that and found people who had found it difficult to leave TalkTalk.  It was then I found the TalkTalk Community forum.  I started started surfing through the thousands and thousands of complaints and issues that had been posted.  I spotted that there was only one person responding to all of these forum posts.  Em, at TalkTalk, seems to be the only person who deals with all of the angry and frustrated people who are on the receiving end of TalkTalk's legendary appalling Customer Service.  I wouldn't want her job for all the tea in China, or anywhere else for that matter.

No comments: