Monday, 27 October 2014

Tesco troubles

Tonight I was doing an online shop to arrive for later in the week.

The Tesco website kept crashing and throwing error pages at me left, right and centre.

I always, foolishly, assume that problems like that are my fault.  I mean how can a major operator like Tesco who rely so heavily on the online shopper possibly have website issues?

I was blaming the Wifi, Apple, user error, in fact anything except Tesco.  It took so much longer to do the shop than normal and was incredibly frustrating.

A conversation later with hubby meant I needed to change the time of the delivery.

Back onto the hideous website and I must have tried 50 times before quitting.  The page I needed just would not load.

I cracked and called Tesco who took far longer than normal to answer the phone.  I explained what I needed help with and they coughed to "systems problems" which were so bad that they couldn't help me and they suggested I try fixing things later.  The IT team were "on it" and a resolution in an hour was likely.

I suggested that to avoid frustrating customers it might be a nice touch to for their IT team to pop a message on the website letting people know there are issues and recommending people come back later.

I got told that it wasn't the IT team that "put stuff on the website".  So I told my obstreperous Tesco employee that I understood how web authoring worked and perhaps it would be an idea to get someone from the authoring team on the case.

I then said my goodbyes and noticed that the Grocer had awarded Tesco "Onine Supermarket of the Year".  I took to Twitter and tweeted the Grocer's editor, Julia Glotz, and The Grocer's main account suggesting the award be rescinded.

No comments: