Thursday, 27 November 2014

How is this possible?

I’m guessing you’ve used self-checkout.  Most people have at least tried it.

The one I use most regularly is the one in my local Sainsbury.  I hate it.  It’s a useless and incompetent system.  How is it that it continues to be useless and incompetant years after its introduction?

I use my own bags, because obviously that completely saves the environment, and regardless of which type of bag I use the system doesn’t like my bags and I have to wait, like a naughty child for the assistant to come and save me from the flashing red light of doom.

Several times during the scanning and “placing things in the bagging area” process the system has a wobble and needs the reassurance of a qualified human.  I don’t qualify and never will.  The qualified humans stationed on idiot machine duty have to stand around trying to deal with flashing red light problems all day long.  They’re dashing from one rouge hue to another constantly.  These superior humans also have to listen to foul language being emitted through gritted teeth from the mouths of the customers whose souls are slowly being destroyed by the machines that could give Marvin a run for his money.

Then the machine needs to check with a human when a customer wants to buy alcohol.  Again this relies on the human to spot the flashing “Is this person over 18?” light.

It’s not liked my cards before and sometimes I think it has a camera and has decided it just doesn’t like the look of me.

On average for a basket of six items I need human intervention about six times.  It’s an obscene technology fail and yet it persists.  Is this because it’s better than the alternative or are we just a bunch of masochists going back for more?

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