Thursday, 4 December 2014

Don't ask, don't get

My pressure cooker broke during my inaugural Christmas pudding cooking.

I'm not sure exactly when the breakage occurred but when I took it apart to wash it (yes I know it's unfair that I do the cooking and the washing up) I noticed a bit of plastic had snapped.

I knew the pressure cooker had a warranty so I sent Kuhn Rikon an email. I asked how I could get a replacement item.

They responded with details of their spare parts service.

I asked about a replacement under warranty as my pressure cooker was less than a couple of years old.

I was advised that whilst the pressure cooker has a ten year warranty some bits of it were only covered by a one year warranty.

I explained that this was disappointing as my pressure cooker is used infrequently, and I asked whether they had a goodwill policy.

An offer to replace the part at no cost "just this once" arrived in my inbox this morning.

If you don't ask, you don't get.

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