My pressure cooker broke during my inaugural Christmas pudding cooking.
I'm not sure exactly when the breakage occurred but when I took it apart to wash it (yes I know it's unfair that I do the cooking and the washing up) I noticed a bit of plastic had snapped.
I knew the pressure cooker had a warranty so I sent Kuhn Rikon an email. I asked how I could get a replacement item.
They responded with details of their spare parts service.
I asked about a replacement under warranty as my pressure cooker was less than a couple of years old.
I was advised that whilst the pressure cooker has a ten year warranty some bits of it were only covered by a one year warranty.
I explained that this was disappointing as my pressure cooker is used infrequently, and I asked whether they had a goodwill policy.
An offer to replace the part at no cost "just this once" arrived in my inbox this morning.
If you don't ask, you don't get.