Monday, 1 December 2014

Experiencing problems

I bank with RBS.  It might always have been RBS but when I took out my mortgage it was branded as the One Account.

It’s an offset account that sends statements every month that demonstrate the extent of my debt by displaying it as a huge overdraft.  There’s nothing like the constant reminder of the amount of money one owes to keep spending and saving at the forefront of one’s mind.

I don’t often use online banking for this account as most payments are automated.  When I do use it it’s because I want to transfer money to an individual, which is why I was logging on this evening.

I tried the url for the One Account and kept getting errors. 

Our Wifi can be unreliable, or my Mac can be unreliable, so I tried a few more times.  The One Account website is an antiquated piece of junk and has been known to have issues when site maintenance hasn’t gone to plan.

I gave up and called to hear the following “If you are experiencing issues when logging on to our online service when using Chrome or Firefox, please use Internet Explorer and the site will work."

Really, in 2014 you expect me to use a cruddy Microsoft browser and you can’t get your site working with Chrome which is the UK’s number one browser choice?

RBS has been criticised recently for insufficient expenditure on IT.  It seems I’m experiencing it first hand.

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