I've mentioned the problems with Tiscali.
Today I took my discontent to the level where I thought it might produce results.
To: mary.turner@uk.tiscali.com
Mary Turner is the CEO of Tiscali. I found her e-mail address on Facebook in a group of Tiscali malcontents.
Within two hours of firing an e-mail to Ms Turner I received a call. And things start to happen. I now have names and direct numbers so I don't have to go through call centre pain. I have assurances of best efforts and people calling and things getting fixed.
Time will tell but it's amazing how useful some e-mail addresses can be.
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