When we started to have problems with Tiscali broadband and TV...
I'll say that again in case you missed it "When we started to HAVE PROBLEMS WITH TISCALI BROADBAND AND TV..."
When we first started having problems we had responsive people at the end of the phone (OK after half and hour of listening to some blasted Vivaldi or similar pacifier) who would suggest fixes and book engineers.
As we are now customers who CONTINUE TO HAVE PROBLEMS WITH TISCALI BROADBAND AND TV we are raised to the status of High Priority.
This new status means that people won't talk to us, they won't respond intelligently to any e-mails and we have to wait "up to 72 hours for 'someone' to get in touch."
I'm not feeling valued which is perhaps why I feel like shouting a lot.
Dave wants to give them one last chance and he's willing to wait the 72 hours. I tried to explain that this is a Tiscali imposed target for contact; it bears no relation to what the customer actually wants. We're being treated worse the more our service deteriorates.
I say remove their testicles.
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