I would hazard a guess that you have experienced the frustration of phoning a poorly managed call centre.
I’m pretty sure you will recognise at least one of these phrases:
- “Your call is important to us”
- “We are currently experiencing unusually high call volumes”
- “Calls are answered in strict rotation”
- “Your call will be answered as soon as an advisor is available”
- “Dum dum de dum de dum dum de dum, de dum dum de dum de dum dum de dum..”
- “Press star to hear the menu again”
- “Sorry, we didn’t recognise that response, please try again”
I have an inkling that just raising this subject is probably raising your blood pressure, which is why I’ve come up with a genius new business idea.
A new company, for a flat fee per call, will make the call to resolve whatever needs resolving on your behalf.
- Pissed off with Virgin Media? We’ll call the bastards for you and sort them out.
- Had a ding dong with Sky? We’ll ring their bell until it ding-a-ling lings.
- Screwed over by British Gas? We’ll make them so sorry it’ll hurt.
- Is Santander driving you nuts? We’ll get them begging you for mercy.
“It’s your problem, but we’ll sort it.”
What do you think? Are you in?
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