Tuesday, 15 April 2008

Compare and contrast

This morning I had two completely different customer service experiences.

Firstly I dealt with Ali at Enterprise who was the best example of customer service that I have seen for years.

I followed this with an encounter at Essex Ford where I couldn't have felt less valued.

I wonder who in an organisation needs to be convinced that customer service is key, the owner/manager or the customer facing staff, or both?

1 comment:

Anonymous said...

Polar Ford in Cheshire are just as hopeless I found out today. It took 1hr 40m to take a back wheel off and their customer service staff had zero charm and charisma.