This morning I had two completely different customer service experiences.
Firstly I dealt with Ali at Enterprise who was the best example of customer service that I have seen for years.
I followed this with an encounter at Essex Ford where I couldn't have felt less valued.
I wonder who in an organisation needs to be convinced that customer service is key, the owner/manager or the customer facing staff, or both?
1 comment:
Polar Ford in Cheshire are just as hopeless I found out today. It took 1hr 40m to take a back wheel off and their customer service staff had zero charm and charisma.
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