Wednesday, 23 April 2008

Save money, build a machine

I went into a bank today and sat down for a while and watched. Don't worry, I'm not going mad; this isn't a new hobby of bank visiting.

There was an area devoted to a machine that looked rather like the cash machines that one finds inside a bank.

There was a note above it that said "Manage your account here."

I watched as people approached the machine.

They all looked a little bemused and lost, and I got the impression this wasn't because I was in Romford.

In fact, everybody that went to use the machine needed assistance. I couldn't help think it would be more efficient to ditch the machine and train the employees to do the job of the machine.

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