I hate the internet

Our home internet connection has been lousy recently.

Well we (royal we - actually Dave called) called Tiscali who eventually owned up to us being on the wrong profile. Whatever that means.

Anyway - all sorted now. But I asked Dave when he finished his call "How did this happen?" Response "I dunno." I ask "How can we prevent it from happening again?" Response "I dunno." I ask "Did you ask for a refund?" Response - silence.